Psych Services Coordinator

We deliver exceptional service by hiring extraordinary talent!
 

LittleStar ABA Therapy is looking to hire a Psychological Services Coordinator to work closely with the  Psych Services Director, and psychologist(s) to coordinate the tasks associated with the day-to-day operations of the Psych Services Department, including the diagnostic clinic if needed.

Essential Duties and Responsibilities

· Answer all phone, fax, and email inquiries from referring sources & families

· Maintain and update waitlist

· Review assessment, social skills, and therapy process with the families when they call

· Schedules relevant appointments (i.e., therapy intakes, social skills initial assessments) with the family and psychologist

· Verify and confirm patient appointments

· Communicate with families regarding upcoming groups, collect relevant information (i.e., insurance cards)

· Participate in Psych Services monthly meetings and community events

· Enter all information onto Psych Services Sharepoint pages

· Enter all communication with families, physicians, and insurance department into relevant practice management system

· Ensure that all appointments are on outlook calendar, copied to psychologist, administrative calendar, and LS insurance

· Maintains spreadsheets with past and upcoming diagnostic assessments and referrals

· Maintains client, family and employee confidentiality per LS policy and HIPAA Privacy Rule Regulations.

· Promotes a positive company culture with open communication, respect, and teamwork

· Provides customer service to parents, doctor, visitors, callers, etc.

· Orders administrative supplies and any requested materials required for the department

· Maintain all protocol files for the years legally required (7 years)

· Ensure families have signed all of the required paperwork, including the consents and release form

Educational Qualifications and Skills

· High School diploma or GED required

· Must be 18 years of age or older

· Experience in the field of ABA or psychology is preferred

· Strong verbal, written and oral communication skills

· Strong organizational habits with attention to detail and accuracy

· Ability to work cooperatively with a variety of people, both internal and external

· Ability to keep information confidential

· A positive team player and energetic professional

· Strong time management skills along with the ability to manage multiple tasks

· Good judgment and problem-solving skills

· Ability to communicate appropriately given the circumstances of the situation and individuals involved

· Discretion in matters that need to remain private

· Strong computer skills and Microsoft Office proficiency

· Professional appearance

· Pleasant personality and ability to work as part of a team

· Ability to categorize, prioritize and multi-task office related tasks and projects

· Ability to act as a positive role model for all staff, families and children working with LS and model a high standard of reliability, accuracy, integrity, sensitivity, and professionalism

· Ability to work to positively impact team spirit and overall morale

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

Position generally operates in a professional office environment. This position is eligible for telecommuting up to 2 days per week.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk, climb stairs, use hands to finger, handle or feel; and reach with hands and arms. Must be able to lift up to 25 pounds.

Reasonable accommodations can be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

Travel

Travel is not required for this position

Condition of Employment:

· Must successfully pass the initial and updated criminal history, background, and record checks, which includes driving history checks.

· Must wear appropriate Personal Protective Equipment (PPE), as provided by LittleStar, when interacting with patients and when physical distance cannot be obtained, as needed.